Reviews
Excellent care and very helpful staff!
Amazing staff. Helpful, friendly and most importantly professional
I was phoning the practice to arrange a telephone consultation for a second time ( as I had been unable to secure an appointment the previous day). I was on hold for about 15 minutes and when the receptionist answered the call I fumbled my phone and managed to put it on hold. The receptionist could not hear me and eventually hung up. I was trying to phone back ( to re join the queue) when my phone rang - it was the receptionist calling me back! She could have just moved on to the next call but instead showed a great deal of consideration by making the effort to call me back.
I really dislike the doctor first system and think some "old fashioned" appointments should be made available. The new system doesn't work for me as I work in customer service and can't guarantee I would be available to take the doctors call back. I also do not have anywhere private to talk whilst at work. Fortunately I rarely have need to see the doctor. This system does put me off calling for an appointment.
It annoys me immensely when people fail to attend their appointment can't a system be implemented to take persistent offenders off the register?
They are absolutely brilliant! Receptionists are always nice and helpful, doctor Flora and the nurses are so attentive and thoughtful. I had a urinary infection over the weekend so I was very uncomfortable and worried about my symptoms. Called on Monday morning and saw the nurse before lunch. I felt very grateful for the respect they had for me. I have three kids and all of my family members really like this surgery. Totally recommend it. Keep it up, guys, and thank you so much for everything!
Resources
Short link to review Springfields Medical Centre: http://iwgc.net/ejjdz